Senior Vice President Client Services
John Relyea is the Senior Vice President of Client Services at Segmint, where he is responsible for all aspects of onboarding new resellers and clients, and ongoing reseller and client management. Prior to his role as the head of Client Services, John held a number of roles in both marketing and sales at Segmint. John brings 28 years of experience in the financial services and technology industries to Segmint.
Prior to Segmint, John held a number of positions with KeyBank, most recently serving as SVP, National Direct Business Manager for Key Recreation Lending. In this role he was responsible for developing and executing both direct to consumer and reseller business models with full P&L responsibility for a $300M line of business. Previous roles include Client Experience management for Key’s Retail Division and CIO of Key AutoFinance.
Earlier in his career, John worked in retail management for Star Bank in Cincinnati, Ohio and for Dun & Bradstreet.
John holds a Bachelor of Science in Marketing from Miami University of Ohio, and Master of Business Administration in Marketing and International Business from Xavier University.
Vice President Development
Ed Matis is the Vice President of Development at Segmint where he leads the day-to-day operations of the Segmint development staff. Ed manages development strategies across all IT project teams, and is responsible for driving process improvement and reducing time-to-market.
Ed brings more than 20 years of experience in delivering complex, value-driven information technology solutions to customers the financial services, software services, customer service, utilities and transportation industries.
Ed began his career as a developer and has held management positions with publicly held organizations, startups, and private firms.
Ed holds a Bachelor of Business Administration in Management Information Systems from Bowling Green State University and a Master of Business Administration from Case Western Reserve University.
Vice President Enterprise Architecture
Lance Cuthbert is the Vice President of Enterprise Architecture at Segmint, where he is responsible for the overall architecture of Segmint’s Information Technology and Analytics systems along with business processes. Lance is a senior IT professional with 20 years experience in financial services, healthcare and technology industries.
Lance joined Segmint from a regional cellular carrier where he was the Director of Data Warehousing and Reporting. Prior to that, Lance served as an independent consultant, helping to author policies and procedures and implement systems for Sarbanes-Oxley and Payment Card Industry (PCI) Compliance.
Earlier in his career, Lance held the roles of Information Security Office and Director of IT Operations at a leading online home equity lender targeting high-credit quality borrowers.
Vice President Product Management
Joan Clark, Vice President of Product Management at Segmint, is responsible for establishing, communicating and executing upon the vision of the SegmintOne product. Joan brings 25 years of experience in marketing technology software, technology consulting, and the financial services industries.
Joan joined Segmint from Level7 where she was a consultant, providing leadership in business analysis, quality assurance, business process modeling, and project management to clients in the financial industry.
Prior to Level7, Joan spent 10 years at BrandMuscle, a start-up software development firm providing a local marketing automation platform and ad builder solution to clients such as Allstate, Chase and DIRECTV. In her role at BrandMuscle, she developed and instituted a client implementation process to facilitate organizational growth while maintaining product integrity. Additionally, Joan managed the professional services development team to provide clients with custom enhancements, leveraged financial and performance metrics to identify trends and processes to optimize revenue opportunities, and designed and built a local media buying solution.
Earlier in her career, Joan led client support, implementation and consulting teams promoting product usage and growth.
Joan holds a Master of Business Administration from Kent State University.
Vice President IT Operations
Jared Wilbanks is the Vice President of IT Operations at Segmint, where he is responsible for all IT infrastructure design and implementation, capacity planning, information security, and 24x7 operations. Jared is responsible for ensuring systems availability and process improvements across the IT Operations area.
Jared has over 20 years of experience in architecting, supporting and managing complex technology solutions and solving business problems in the financial services sector. Jared has held key architecture and leadership positions in startups, privately held and publicly traded companies. Jared began his career as a management information systems graduate at KeyBank after serving in the United States Army.
Jared has a Bachelor of Business Administration from Cleveland State University and Master of Business Administration from Keller Graduate School of Management. Jared holds professional certifications in ITIL, Amazon Web Services and Project Management.